Premium Support
With Premium Support, all members of your team have access to the benefits and support. When you upgrade to Dropbox Premium, your entire team automatically gains access to the enhanced support. This means all members can take advantage of the increased support access and benefits offered with Cloud Solutions Premium Support.
Premium Support provides the following benefits
1. priority access:
Extendedphone and email support from our professional support team on weekdays between 0800 and 1800. When you need us, we are here for you.
2. insightful reports:
Quarterly emails that identify and explain three features that your team can benefit from, which may be overlooked or not fully used.
3. quick response:
We take your work seriously. All support requests are answered within 4 hours during support hours, so you can continue your work without interruption.
4. Intelligent case management:
By using advanced technology, we ensure that your case gets into the right hands, reducing response times and increasing efficiency.
5. Expertise when you need it most:
Advanced product knowledge from technical experts who use analytical tools to provide you with in-depth and targeted support.
6. personal advice:
Access to a dedicated consultant for additional support and advice, all to ensure you get the most out of our products.
7. Learning and growth:
Customized workshops designed to help your team understand and benefit from the full potential of the product, so you can grow and develop together.
Cloud Solutions Premium Support is not just a support service. It's a commitment, an extension of your team and a path to success. Choose Premium Support today and experience the difference that only Cloud Solutions can offer. Let us be your technology partner and build a stronger future together.